Contextual Inquiry
I took the initiative to develop a dedicated design system and guidance for Citi Mortgage, streamlining future adoption. This effort bridged communication gaps between the design and development teams, enhancing collaboration and efficiency.
Before orientation
Imagine you finally get an offer from your dream college, what's your emotion at that moment? Excited! Then? You probably will start to get curious and nervous about the excited campus life. You will try to search for information about the school as much as you can, such as culture, events, current students feedback, etc. However, you may still feel disconnected since the search results can barely provide you a holistic view of the campus life. For example, it is challenging to find out what a regular day in college looks like, from the moment you open up your eyes in the morning till the moment you go to bed in the evening. Thus, how can newly admitted students get the primary materials of the expected college life?
Orientation week
You go to school with excitement and uncertainty, trying to utilize every second to learn about your college, major, and professors. You participate in various welcome events that are hosted by different organizations. However, it will likely take you a lot of energy and make you feel exhausted.
